About us

We are pleased to announce that our full range of services are now available, including our drop-in, from 7th September. We are taking all necessary Covid-19 safety precautions, and you will be asked to use hand sanitizer and maintain social distance. If you feel unwell, or have any symptoms (see here for more information) please do not come to the drop-in, but use our telephone helpline.

RAIS is a small voluntary organisation which provides advocacy, information and support services to refugees and asylum seekers living in Lancaster and Morecambe. All of our volunteers have experience of helping asylum seekers and refugees in our city, and are committed to welcoming and supporting them.

WHAT WE DO

Drop-in for information and support

RAIS runs a twice-weekly drop-in for refugees and asylum seekers
at The Cornerstone, Sulyard Street, Lancaster LA1 1PX
on Mondays and Thursdays from 3.00 until 5.00 p.m.

(Map available here.)

At the drop-in we can explain official correspondence from the Home Office and other agencies.

We can provide information on matters including housing, benefits, employment, education, family reunion and applying for indefinite leave to remain. We will refer or signpost to other professional agencies for advice where appropriate.

All enquiries and any information given to us are treated in the strictest confidence. We never pass on information to other people or agencies without the enquirer’s permission.

Our immigration solicitor, Susan Liew, will also be at the Cornerstone on Mondays for legal advice.  To make an appointment please call 07731 552259 at the times stated below, or use our contact page. (If you are shielding, or cannot travel to the Cornerstone, we can arrange a telephone appointment.)

Helpline 07731 552259

Our helpline is open Monday – Thursday, 10.00 – 12.00. Asylum seekers, refugees and volunteers are welcome to call us if you think we may be able to help.

Advocacy and additional support

We can provide advocacy for refugees in dealing with various agencies and organisations. Our volunteers can accompany people to appointments, and help with form-filling, applications etc.

If you think we can help then come to the drop-in, call the Helpline, or contact us via our website.