About us

Note: for up-to-date information on our services during the coronavirus pandemic please see our Coronavirus and RAIS page.

RAIS is a small voluntary organisation which provides advocacy, information and support services to refugees and asylum seekers living in Lancaster and Morecambe. All of our volunteers have experience of helping asylum seekers and refugees in our city, and are committed to welcoming and supporting them.


Drop-in for information and support

RAIS runs a twice-weekly drop-in for refugees and asylum seekers
at The Cornerstone, Sulyard Street, Lancaster LA1 1PX
on Mondays and Thursdays from 3.00 until 5.00 p.m.

(Map available here.)

At the drop-in we can explain official correspondence from the Home Office and other agencies.

We can provide information on matters including housing, benefits, employment, education, family reunion and applying for indefinite leave to remain. We will refer or signpost to other professional agencies for advice where appropriate.

All enquiries and any information given to us are treated in the strictest confidence. We never pass on information to other people or agencies without the enquirer’s permission.

There are some computers available for refugees/asylum seekers to use, with help on hand if needed.

We are also currently working together with Lancaster  University Law School to offer a Law Clinic for immigration advice.

Helpline 07731 552259

Our helpline is open Monday – Thursday, 10.00 – 12.00. Asylum seekers, refugees and volunteers are welcome to call us if you think we may be able to help.

Advocacy and additional support

We can provide advocacy for refugees in dealing with various agencies and organisations. Our volunteers can accompany people to appointments, and help with form-filling, applications etc.

If you think we can help then come to the drop-in, call the Helpline, or contact us via our website.